Consulting Professional Services

Handling a challenging situation with a difficult customer

How do handle a challenging situation with difficult Clients.

  1. Send an acknowledgement telling them that we are on it.
  2. Gather all the information and related data regarding the issue at hand.
  3. Get the team involved including the Account Manager and Client Success Manager.
  4. Discuss the issue and come up with a solution.
  5. A meeting is setup with the client.
  6. Give them the platform to air their frustration.
  7. Listen and then ask specific questions to understand the impact of the issue.
  8. Present our solution as a team and make the customer feel comfortable.
  9. Deliver the Solution.
  10. Identify ways to prevent this issue from happening again.


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